CLIENT PROCESS

While everyone’s project has its own timeline and specification, there is a similar process that most of our clients work through.

 

  • Call or Email one of our design and sales representatives to set up a time and location to meet, preferably at the property you want to renovate.
  • Consider the rooms and areas you are looking to renovate.  The more prepared you are with your 'wish list', the more the representative will be able to help you.
  • Our representative will take notes and may take pictures during the first meeting.  They will then prepare a Scope of Work and present it back to you to verify.
  • After we have received verification that this is what you are looking to renovate, we will calculate a Budget Range, and present it to you.
  • Once the budget and scope of work are finalized, it's time to sign the Contract documents.
  • We will then give you a list of vendors to meet with to Finalize your Choices.
  • Along with the vendor list, we will also discuss Scheduling and a realistic start time.  Often it is more beneficial to delay the start time while you work through your decisions, rather than to rush the Start Date.
  • A Project Supervisor and Project Manager will be assigned to your renovation.  They will be your 'lifeline' regarding your choices, scheduling, and any other items that you may run into during the renovation.
  • Close to completion of the renovation, the Project Manager will arrange with you to complete a walkthrough of your home to ensure our quality standards are met.
  • We will continue to work with you during the warranty period to ensure the quality of your renovations.